Refund Policy

Last Updated: April 5, 2025

This Refund Policy outlines the terms and conditions under which Domain provides refunds for purchases made through our platform. By purchasing any service or subscription offered by Domain, you agree to the terms described in this policy.

1. General Refund Eligibility

Refund eligibility depends on the type of purchase, the timing of the request, and whether the service has been accessed or consumed. Domain evaluates each refund request individually and reserves the right to approve or decline requests based on the criteria outlined below.

To be considered for a refund, you must submit a request within the applicable timeframe and provide sufficient information to identify your account and the transaction in question.

2. Subscription Plans

2.1 Monthly Subscriptions

Refund requests for monthly subscription plans must be submitted within 7 days of the initial charge or renewal date. Requests submitted after this window will not be eligible for a refund for that billing period.

2.2 Annual Subscriptions

Refund requests for annual subscription plans must be submitted within 14 days of the purchase or renewal date. After this period, refunds are not available for the remaining unused portion of the subscription term.

2.3 Partial Refunds

Partial refunds for unused subscription time are not issued unless required by applicable law or explicitly stated in a separate written agreement.

3. One-Time Purchases

One-time purchases, including individual webinar registrations, course access, or standalone digital products, are eligible for a full refund if requested within 7 days of the purchase date, provided that the content has not been substantially accessed or downloaded.

If the purchased content has been accessed, streamed, or downloaded in full or in significant part, the purchase is considered consumed and a refund will not be issued.

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Purchases for which the refund window has expired
• Services or content that have been fully delivered or accessed
• Promotional purchases, discounted bundles, or items obtained through special offers unless explicitly stated otherwise
• Accounts that have been suspended or terminated due to violations of our Terms of Service
• Add-on features or upgrades that have been actively used during the billing period

5. How to Request a Refund

To submit a refund request, contact our support team using the details below. Please include your full name, registered email address, the date of purchase, and a brief description of your reason for requesting a refund.

• Email: [email protected]
• Phone: +1 306 968 2939

We aim to respond to all refund requests within 5 business days of receipt. Additional processing time may apply depending on your payment provider.

6. Refund Processing

Approved refunds are issued to the original payment method used at the time of purchase. Domain does not issue refunds in the form of cash, cheques, or alternative payment methods other than the original transaction source.

Processing times may vary depending on your bank or payment provider. Typically, refunds appear within 5 to 10 business days after approval.

7. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Unresolved disputes filed without prior contact may result in the suspension of your account pending investigation.

If a chargeback is initiated and subsequently found to be unwarranted, Domain reserves the right to recover the disputed amount and associated fees.

8. Free Trials

Access provided under a free trial is not subject to this Refund Policy. If you are charged following the conclusion of a free trial period, you may request a refund within 48 hours of the charge, provided the paid service has not been used beyond the trial scope.

9. Technical Issues

If you experience a technical issue that prevents you from accessing a service you have paid for, please contact our support team as soon as possible. Where Domain is unable to restore access or deliver the service within a reasonable timeframe, a full or partial refund may be issued at our discretion.

10. Changes to This Policy

Domain reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon publication to this page. Continued use of our services following any update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

11. Contact Us

For questions or concerns regarding this Refund Policy, please reach out to us:

• Email: [email protected]
• Phone: +1 306 968 2939
• Mailing Address: 2181 Rue de l'Hôtel de Ville, Sainte-Sophie, QC J5J 2V8, Canada
• Website: domain.info